General Conditions of Sale
www.lovieandco-pro.com (hereinafter referred to as the "Site") is published by the company SAS LOVIE&CO with a capital of 10,000 euros, whose registered office is located at 70, avenue Victor Hugo 93300 Aubervilliers and registered in the Bobigny Trade and Companies Register under the number 808 607 154, whose intra-community VAT number is FR 78808607154.
These general terms and conditions of sale (hereinafter referred to as "GTC") apply to all purchases of products offered for sale on the Site (hereinafter referred to as the "Items") selected by any consumer purchaser for his or her own needs (hereinafter referred to as the "Customer") via the electronic ordering service of the Site (hereinafter referred to as the "Order") from LOVIE&CO (hereinafter referred to as "LOVIE&CO"). They are permanently accessible on the Site.
LOVIE&CO reserves the right to adapt or modify these Terms and Conditions at any time. The version of the GTC applicable to any transaction is the one appearing online on the Site at the time of the Order. Any Order implies acceptance of the GTC without reservation. Acceptance of these GTC shall be evidenced by a click of acceptance provided for this purpose before any Order validation, the terms of which are specified below.
The GTC constitute the entire contractual relationship between the parties and prevail over any other document exchanged between the parties, regardless of the date of transmission to LOVIE&CO. Any special condition derogating from or in addition to the GTC shall be subject to prior written acceptance by LOVIE&CO.
The sale of Products on the Site is exclusively reserved for the sale to fashion professionals.
Customers are users of LOVIE&CO who have registered on LOVIE&CO by filling out the personal information form and have obtained confirmation of access to the LOVIE&CO site.
Non-payment of one or several previous Sales Orders,
Failure to respect any of the obligations of the Client as defined in the GTC.
The Customer will be informed by e-mail of the closure of his or her account and the deactivation of his or her user name and password.
Likewise, the Customer may at any time inform LOVIE&CO by e-mail of his or her intention to close the account.
The Products are offered for sale as long as they are visible on the Site, within the limits of available stocks.
In the event of unavailability of the Product after placing your order, we will inform you by e-mail or telephone as soon as possible, offering you either to order another Product presented on the Site as a replacement, or to benefit from a credit note usable on the site of the same value as the Product in shortage.
LOVIE&CO will not be held responsible for the unavailability of any Product that has not been accepted by LOVIE&CO.
LOVIE&CO reserves the right to change at any time and without notice the Products offered on the Site.
LOVIE&CO takes the greatest care in the presentation and description of these products to best satisfy the information of the Customer. However, it is possible that errors or non-substantial modifications may appear on the Site.
The procedure for placing an Order on the Web site is subject to the various steps that the Customer must follow in order to validate his/her Order.
The Customer selects the Product(s), if applicable the color and the quantity that he/she wishes to purchase on the Site by clicking on the "Add to Cart" box.
When the Customer wishes to validate his Order, he must click on the "Checkout" box accessible in the "Shopping Cart" tab.
The Customer then selects the box corresponding to the desired delivery method. The price for each delivery method is indicated.
Then, the Customer has access to an Order summary containing in particular the price of the Products, the quantity ordered, the cost of the Products and the delivery mode and cost. At any time, the Customer may modify the Order and rectify any errors.
The Customer pays by choosing the payment method and filling in the necessary fields.
Once the Sales Order summary has been checked, and by clicking on the "Pay for my order" button, the Customer acknowledges having read and accepted all of LOVIE&CO's terms and conditions of sale.
The Sales Order is hereby confirmed and cannot be modified, without prejudice to the application of the article of the present General Terms and Conditions of Sale concerning the right of retraction. Upon receipt of the payment of the Order, LOVIE&CO will send a confirmation email summarizing the Order ( Products, price, quantity...). The Order and the invoice are available in the "My Account" section.
Unless otherwise stated, the sale prices of the Products are indicated in euros (€) and include all taxes.
These prices do not include shipping costs, which are invoiced in addition. These costs are indicated before the Customer places the Order and are mentioned separately in the Order summary. The total price of the Order (including all taxes and shipping costs) is indicated in the shopping cart and in the Order summary.
The different shipping methods are mentioned on the Site under the "Delivery and Returns" tab. The Customer chooses the shipping method when placing the Order.
For sales outside the European Union, prices are FOB Paris. Customs clearance and payment of duties and taxes are the responsibility of the Customer.
LOVIE&CO reserves the right to modify its prices at any time but the Products will be invoiced on the basis of the prices in effect at the time the Order is placed, subject to availability.
All Orders imply an obligation to pay by card or bank transfer using a sufficiently funded bank account. The Order shall only become final once the price and associated costs have been paid in full.
The price invoiced to the Customer is the price indicated in the Order confirmation sent to the Customer by e-mail. All orders are payable in Euros and must be paid immediately upon placing your order by card (CB, Visa, MasterCard) or by bank transfer.
Transactions on the Site are made through a secure online payment platform Sherlock's (LCL).
This solution presents highly secure pages for entering payment data: card number, expiration date and visual cryptogram.
This platform encrypts and then transmits these payment data to the bank, in complete confidentiality and makes them inaccessible to a third party.
It is possible for the customer to save his bank data on his account. The data in this case remains encrypted and not accessible.
The Customer has the choice of several delivery methods during the Order process.
Delivery is made according to the delivery method chosen by the Customer as indicated in the Order confirmation. The delivery times indicated on the Web Site are indicative and correspond to the average processing and delivery times. LOVIE&CO shall not be held responsible for the consequences of a delay in delivery that is not its fault. Furthermore, the day after a collection is put online, the delivery time may be extended to 10 (ten) days, given the volume of Orders.
Delivery is made to the address indicated by the client. LOVIE&CO shall in no way be held responsible if the information provided by the Client is not accurate.
Orders are shipped on average within 24 (twenty-four) hours, but the time may be extended up to 10 (ten) business days. In order for these deadlines to be respected, the Customer must ensure that he/she has provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).
The Customer has the right to retraction for a period of 15 (fifteen) days from the receipt of the Order.
The Customer must inform LOVIE&CO of this right by sending an email or a Whatsapp message.
The Customer must then return the Products to LOVIE&CO within one week following the communication of its decision to withdraw. The Item(s) must be returned in its (their) original packaging, in its (their) original condition, new, unworn, unwashed.
The return costs will be at the exclusive charge of the Customer.
To make a return, the Customer must follow the procedure indicated in the heading "Delivery and Returns".
All sums paid by the Customer, except for shipping costs, will be credited by LOVIE&CO in the form of a credit note within 14 (fourteen) days following the date on which LOVIE&CO has received and verified the returned product(s).
LOVIE&CO shall be responsible for the return shipping costs if the item delivered is different from the item ordered or damaged. If the Customer fails to comply with these Terms and Conditions of Sale, LOVIE&CO will not be able to proceed with the return of the Items concerned.
For returns from countries outside the European Union: returns must be sent by Parcel (equivalent to Regular Parcel). The customer must fill in the CN23 customs declaration, indicating a description of the goods and checking the box "return of goods" in the "category of the shipment". The customer must also attach the invoice for the order in question to prove that it is the same goods.
Complaints: Upon receipt of the Products, the Customer must immediately check the condition and conformity of the Products with the Order, including the quality and quantity of the Products and their characteristics.
If the Products do not conform to the Order or are damaged, the Customer must make reservations and claims to the carrier or refuse delivery if the package is opened or damaged, and send his claims by registered letter to LOVIE&CO - 70 avenue Victor Hugo - 93300 Aubervilliers or by email to firstname.lastname@example.org within 10 (ten) days of delivery. The Customer must then specify and justify in a comprehensive manner the reasons for the claim.
No complaint will be taken into account after use of the Products. No spontaneous return, without the agreement of LOVIE&CO, will be accepted, except in the case of exercise of the right of withdrawal.
Legal Warranty: The Products sold are also covered by the legal warranty of conformity provided for in Articles L. 217-4 to L. 217-13 of the French Consumer Code and by the warranty relating to defects in the item sold, under the conditions provided for in Articles 1641 to 1648 and 2232 of the French Civil Code. In accordance with the provisions of Article L. 217-15 of the French Consumer Code, Articles L. 217-4, L. 217-5 and L. 217-12 of the French Consumer Code, as well as Article 1641 and the first paragraph of Article 1648 of the French Civil Code, are reproduced below in full.
Article L. 217-4 of the Consumer Code
"The seller is required to deliver goods that conform to the contract and is responsible for any lack of conformity existing at the time of delivery.
He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility."
Article L. 217-5 of the Consumer Code
"The good is in conformity with the contract:
1) If it is fit for the purpose usually expected of a similar good and, where appropriate :
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model ;
- if it has the qualities that a purchaser may legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling ;
2) Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter."
Article L. 217-12 of the Consumer Code
"The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods."
Article 1641 of the Civil Code
"The seller is bound by the warranty for latent defects of the thing sold which make it unfit for the purpose for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would have given only a lesser price, if he had known them."
Article 1648 paragraph 1 of the Civil Code
"The action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect."
Except as provided in these GTC, the items sold are neither returned nor exchanged.
The consumer can decide to implement the guarantee against the hidden defects of the thing sold within the meaning of Article 1641 of the civil code. In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
LOVIE&CO is only responsible for all stages of access to the Web site, from the order process to the shipment of the package or subsequent services.
LOVIE&CO shall not be held liable for any inconvenience or damage inherent to the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or for any event qualified as force majeure, in accordance with the law and jurisprudence.